Refund and Returns Policy
Effective Date: December 31, 2024
Introduction
At ChampionHato.com, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a clear and fair refund and returns policy to ensure your experience is as smooth as possible. This Refund and Returns Policy explains the conditions under which we accept returns, exchanges, and issue refunds. By purchasing from our website, you agree to the terms outlined in this policy.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Timeframe: Returns must be requested within 30 days of receiving your order. After 30 days, we cannot offer you a refund or exchange.
- Condition of the Item: The item must be in new, unused condition, with all original tags, packaging, and accessories included. Products that have been damaged, altered, or used are not eligible for return.
- Proof of Purchase: You will need to provide proof of purchase, such as the order confirmation or receipt, when returning an item.
2. Non-Returnable Items
Certain items cannot be returned due to hygiene, safety, or other considerations. These include:
- Customized or personalized items
- Gift cards
- Opened or used bike accessories, helmets, or safety gear
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team at info@championhato.com with your order details and reason for the return.
- Return Authorization: Once we receive your return request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
- Shipping Costs: You will be responsible for return shipping costs unless the item is defective or there was an error in processing your order.
- Packaging: Please securely package the item to prevent damage during return shipping. We recommend using a trackable shipping service for your return.
4. Refunds
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method. Please note that the following conditions apply:
- Processing Time: Refunds typically take 7-10 business days to process once we receive your return.
- Restocking Fee: In some cases, a restocking fee may apply for returned items. This fee will be deducted from your refund if applicable.
- Refund Exceptions: Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong item or defective product).
5. Exchanges
If you wish to exchange an item for a different size, color, or model, you can follow the same return process and place a new order for the replacement product. We recommend contacting us before sending the return to confirm availability of the item you wish to exchange.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately within 7 days of receiving the product. We will offer a replacement or refund for defective items at no additional cost to you.
7. Cancellation of Orders
You may cancel your order if it has not yet been processed or shipped. Once your order has been shipped, it cannot be canceled, but you may return the item according to our return policy.
8. International Returns
For international orders, the return process may be different, and you may be responsible for additional return shipping costs. Please contact us directly for assistance with international returns.
9. Policy Updates
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund processes.
10. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us:
ChampionHato
12822 W Maplewood Dr
Sun City West, Arizona
Phone: (623) 546-8774
Email: info@championhato.com
Website: championhato.com